Michael Merriam - account manager

Michael is a member of the American Medical Billers Association.  He completed classes in Medical Billing and Medical Administration at Normandale Community College in 2015. Michael has worked in various administrative positions over the last decade.  He is also an author of three novels and as a storyteller has performed on stage at the Minnesota Fringe Festival and Storyfest MN.  Married to a mental health provider himself, Michael has a passion for growth and development of counseling centers by streamlining their billing and gaining the best understanding of the industry from an insurance perspective.

Mike roberts - Chief Operating Officer

Highly accomplished marketer with over 30 years of experience leading multi-channel direct marketing companies, with the goal of increasing revenues, improving profits and driving business growth.  Unique blend of executive management skills and hands-on marketing expertise used to develop and implement strategic business and marketing plans.  Proven ability to lead cross-functional teams and work closely with top client accounts.  â€‹

melanie roberts - Chief Executive Officer / Owner 

Melanie has 11+ years of experience, including consulting & managing billing services for behavioral health clinicians. Over the years, she has gained an understanding of the behavioral health and insurance world, providing services to individual providers and large centers. With precise troubleshooting skills, Melanie utilize's multiple practice management and insurance systems to reconcile the most challenging issues. An expertise, only a few have mastered in behavioral health!

Melanie's most recent venture, includes partnering with an up-and-coming Electronic Health Records company, utilizing her expertise, experience and desire for a less complicated (EHR) software.  A program that manages a clinics entire financial and documentation needs, allowing both the staff and billing company access to streamline their entire practice.


Kelly Duffy - account manager

Kelly specializes in mental health billing and has 15 years of experience. She is extremely detail orientated in data management, with accuracy and speed.  Kelly's strengths are in billing conversions, meeting deadlines, working with insurance companies to get claims and appeals paid in a timely manor, with excellent client and patient phone support. She also trains and oversees the providers and employees on the basics of mental health billing process & procedures. Kelly loves her work and holds herself to the same standard as our clients would like us to provide for them.

JEN MILAND - account manager

Jen has 18+ years insurance experience, including entering and processing medical & mental health claims for Mayo Clinic Health Solutions.  Over those many years she has gained much understanding of how commercial and government insurance works, and has provided excellent customer service to both members and providers. Previous to MMSI, Jen worked as a Dental Assistant/Office Manager doing the claims/billing and collections for the providers. She has been working alongside VIBE for the previous year, assisting on billing projects and navigating the mental health insurance benefits. 



I have had the privilege of working with Melanie for the last several years and would highly recommend them to anyone needing billing services.
Melanie's expertise in the mental health field is excellent and she understands very well how to process claims, manage billing and invoicing, and following up on delinquent accounts.  We were able to retrieve several thousands of dollars in delinquent accounts because of her professional. caring, and understanding approach to the clients. 
She is very detail-oriented and actually enjoys working with insurance companies and solving billing problems for the therapist and for the clients.  She has built a great rapport with the insurance company representatives and gets answers fast!
Melanie has a passion to help others, especially those professionals working with people who are in pain.  I would highly recommend her to anyone who needs a billing professional.

Peg Roberts, LMFT
President & Clinical Director
Spirit of Hope Counseling Center

It is with the utmost excitement and gratitude that I write this letter of recommendation on your behalf. You have made my transition to private practice not only incredibly stress-free, but very lucrative.
Your billing is timely and your follow-through with patient accounts shows a great deal of respect for your profession and the services provided by the clients you serve.
My patients have appreciated your timely response to their inquiries.  Billing related complaints have been "zero" since we started working together.  You are truly a gem.
I would recommend your services, without reservation, to any and all medical and mental health providers in need of a billing representative.

Georgia E. Panopoulos, Ph.D., L.P.
Clinical Health Psychologist

Since signing on with Melanie in October 2012, I have found her services beyond my expectations. I am a single clinician office with 20-25 clients a week. I can't operate without a good, efficient, effective billing service. My experience with Melanie's services are always something positive, and it's like they are working for me exclusively.
It's wonderful, I can not say enough about how satisfied I am with their services.

Chester W. Hoernemann, MA, LPCC
Step By Step Behavioral Counseling